PBXware Telephony Platform
PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, , Call Centres and governments worldwide by combining the most advanced of the latest technologies.
Amana Telecom Systems’ softswitch is offered in the Business,Call Center and Multi-Tenant Editions, each supporting specific features maximizing performance, reliability, and expandability.
PBXware installation is fast and it is made easy with a step-by-step setup wizard that guides the users through the complete process.
Gain the advantage over your competition by combining Audio Conference, Instant Messaging, Video Call, Fax, Presence, Screen Pop, and more… all from one single interface!
PBXware integrates seamlessly with most business-critical apps and services, such as Salesforce, SugarCRM, Zendesk, ZOHO, MS Dynamics, and many more.
Branding package was carefully crafted with resellers in mind. It contains all the software and technical documentation with your brand name, logo and company colors.
PBX System and Telephony Platform Features
Dashboard section gives you an overview of vital PBXware information. It displays hardware usage, main services status, information on system and gloCOM licensing as well as the number of Total calls, Answered calls, SIP registrations etc.
Archiving storage feature can be used to keep your recordings, voicemails, and FAXes in a remote location. You can choose between three options for archiving storage: Amazon S3, FTP server, or Dropbox.
Incorporate all the features and capabilities of the PBX telephony system inside your CRM or Browser. PBXware integrates with the most popular business apps, such as Salesforce, SugarCRM, MS Dynamics, Zoho, Zendesk, Bullhorn, Vtiger, Pipedrive and many more.
PBXware interface has integrated a call recordings player, allowing users to listen to PBX call recordings directly from their browser and navigate through the recording with a simple click of a mouse.
Online Self Care
Online Self Care portal allows the PBX end user to modify their extensions settings according to assigned permissions. Users can edit Enhanced Services settings, set up voicemail behavior, check CDRs, download call recordings etc.
Use your existing IP Phones
PBXware is compatible with most IP Phones on the market. Use the same extension on multiple devices. Save time for both your IT personnel and your users by using features such as automated provisioning, busy lamp field (BLF), hot desking, and more.